Frequently Asked Questions

1. Where are you based?

We’re proudly founded and operated in Wellington, New Zealand.

2. Who designs the prints?

All of our sports prints are designed in-house by our creative team right here in Wellington.

3. Do you offer custom designs?

Yes! If you’re after something unique—like a specific team, player, or moment—get in touch with us to discuss custom design options.

4. What size are the prints?

All of our prints are A3 size (297mm x 420mm).

5. What kind of paper do you use?

We use high-quality Luster paper for a premium look and feel, offering rich colour and a subtle sheen.

6. Do you offer framing?

No, we don’t offer framing. All prints are sold unframed and ready for you to frame as you like.

7. How long does delivery take?

We print on demand and aim to have your order printed and shipped within 2 business days.

8. Do you ship outside of New Zealand?

Not at the moment. We currently only ship within New Zealand.

9. What if my print arrives damaged?

We package our prints carefully, but if your order arrives damaged, contact us with a photo and we’ll make it right.

10. Can I return or exchange my order?

Because our prints are made to order, we don’t accept returns or exchanges. If there’s a problem with your order, let us know—we’re happy to help.

11. How should I care for my print?

To keep your print looking its best, avoid direct sunlight and moisture. We recommend framing behind glass for long-term preservation.

12. How can I contact you?

You can reach us through our Contact Page or email us at inkwellpostercompany@gmail.com. We’re always here to help!